Empire Couriers - Odoo Success Study

About Empire Couriers 

Empire Couriers are building a reputation as one of Tasmania’s leading freight delivery companies. Striving for excellence in customer service and timely package delivery. Starting off with a single depot in Hobart, Empire Couriers now have 3 depots around the state, located in Hobart, Launceston and Devonport.

Challenges they faced

  • Existing systems were limiting growth and delivery of customer services.

  • No vertical market products meet our requirements for a fully integrated system that could handle current requirements and our future vision.

  • Needed ability to improve our profile and customer communication and experience.

  • Manual systems were error prone and lacked visibility for management.

  • Required access to our information at several locations.

  • Tracking of parcels was not possible with existing systems and we did not want to install a standalone solution.

  • Driver tracking and communication was going to be expensive with vertical market products.

Solutions 

  • Initially implemented Odoo finances with small enhancement by WilldooIT to automate application of freight levies.

  • Custom solution to handle Empire Courier’s freight ticketing system internally.

  • Custom solution for drivers to handle tracking of deliveries, pickups, cross docking and driver routes in real-time.

  • Odoo CMS and eCommerce plus custom customer portal.

  • Warehouse & stock – to manage logistics and 3PL.

Success

  • Replaced multiple systems with one integrated system that covers the entire business.

  • Finances integrated with our freight management system.

  • Autocreation of freight levies on invoices.

  • Real-time tracking of drivers, package pickups and deliveries.

  • Integrated CMS and eCommerce.

  • Customer portal for parcel tracking.

  • Ready to be expanded to handle customer warehousing and 3rd party logistics.

  • Enhancements by WilldooIT have been valuable and cost effective.

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