Odoo Implementation Case Study
Implementation Case Study

Vet-n-Pet Direct

"I have no hesitation in recommending WilldooIT to assist with your Odoo implementation. They have an in-depth understanding of the product and its capabilities. Being Australian-based also means they understand Australian taxation and reporting requirements and will ensure your setup meets these requirements"
- Belinda Geissler, Managing Director and Owner

 The Company

  • Established in 2005, vet-n-pet DIRECT is proudly an Australian owned & operated family business. It has long been a trusted and recognisable brand in the online retail landscape. As one of the pioneers in the pet and veterinary supplies category on the Internet, we remain at the forefront with experience, exuberance and unrelenting pursuit for customer satisfaction as our driving force.

  • Online retailer of veterinary and pet products.

  • One main warehouse in Jimboomba.

CRM Case Study

 The challenge

  • Before Odoo, vet-n-pet DIRECT were using NetSuite for over ten years. Before that, they were using MYOB. 

  • NetSuite was expensive to run and costly to maintain. As a result, they barely used most of its functionality.

  • Many processes were complicated and cumbersome, and integrations with external applications were limited and usually extremely expensive.

  • Both their website and back-end operations wrapped up in NetSuite, and in hindsight, this hampered their agility for many years.

 The Journey

  • vet-pet-n-DIRECT were looking for a fresh/modern solution with the flexibility to integrate with other systems inexpensively.

    They also wanted to revamp their warehouse operations and chose Odoo as it offered everything required. Essentially Odoo appeared to be an up-and-coming star when other options were considered.

    They also really like that pricing is transparent.

    vet-pet-n-DIRECT engaged WilldooIT because they are Australian based and a highly regarded Odoo Gold Partner.

"Dealing with Jonathan was an absolute pleasure; he understood what we needed and our expectations on a quick delivery"

 The Solution

  • Thinking long term, vet-pet-n-DIRECT wanted to keep the implementation as close to standard Odoo as possible. Their strategy was to try and adapt their processes to the system, rather than heavily customise it which would then restrict their ability to upgrade later.

  • WilldooIT set up the necessary modules to ensure accounting compliance with Australian tax and reporting requirements.

  • WilldooIT also installed additional modules to allow integration with our webstore and streamline our internal operations.

"We have operated in the cloud for many years, even prior to Odoo. I cannot understand why you wouldn’t. The agility it provides in terms of a flexible workforce and speed to resolve issues is unparalleled in a cloud environment compared to hosting a server on-premises"

 The Outcome

  • 18 active users.

  • vet-pet-n-DIRECT required a speedy transition, and WilldooIT were able to meet their requirements.

  • WilldooIT provided adequate access to training resources ensuring transition to Odoo was seamless. 

  • Great during the presale and installation. Generally, very responsive and proactive in seeking out solutions to specific requests/requirements

"We were able to get our entire back end operation moved across to Odoo in less than eight weeks from initial scoping to go live. It can be done if you have someone (or several people) on your team committed to learning and investing in understanding the new programme. There are a plethora of online resources available for Odoo. Teach yourself how it works, and then you can use your time with your development partners to ask the more complex questions or clarify details"