WilldooIT delivered exactly what we needed: a reliable, fully integrated Odoo solution that took us paperless and gave us real‑time financial visibility. Our rentals, sales, field service, repairs and subscriptions now run cohesively, with excellent planning tools and live dashboards. The implementation was smooth, the team was always available and their proactive support and local expertise have helped us scale efficiently while containing costs.

About Capital Equipment:

Capital Equipment began in 2004 with two people and a simple mission: bring high quality cleaning equipment to Australian businesses with reliable service and support. Today, the company has grown to a team of 20, offering sales, rentals, repairs and field services from a single location while serving customers across Australia.

The challenge:

By 2017, our systems couldn't keep pace with the business. The company was managing multiple revenue streams: sales, rentals, repairs, field service and subscriptions but the technology infrastructure wasn't integrated:

• We had multiple programs that required manual intervention to "talk" with each other.
• Our inventory systems operated separately from MYOB, leading to duplicate data entry and errors.
• Website integration was complex and limited our eCommerce capabilities.
• Our financial reporting was retrospective rather than real-time, making it difficult to monitor business performance day-to-day.

Our leadership team wanted to eliminate paper-based processes and gain live visibility into our P&L and balance sheet figures. We needed a unified system that could handle our diverse operations while providing reliable, current financial data.

The solution:

We worked with WilldooIT to design and implement an integrated Odoo environment covering our complete end-to-end operation:

• Core ERP with modifications specific to our business model.
• Rentals for managing hire workflows and tracking asset availability.
• Subscriptions for recurring service contracts.
• Field Service for scheduling, planning and technician coordination.
• Repairs for both workshop and on-site repair management.
• Helpdesk for customer support.
• Analytics and dashboards for real-time operational and financial visibility.
• Website integration connecting our digital channels to core systems.

WilldooIT's approach focused on understanding our requirements first, then implementing accordingly. The team provided onsite support during go-live and maintained responsive remote support afterwards. They drew on their library of Australian localisation components to streamline implementation.

The rollout covered 18 of our team members across sales, rentals, service, finance and operations.

The result & benefits

The Odoo implementation transformed how we operate across every part of our business:

• Achieved paperless operations: Our workflows moved from manual, paper-based processes to digital, reducing errors and administrative overhead.
• Gained real-time financial visibility: Our financial reporting improved from retrospective monthly reports to daily P&L and balance sheet figures we can rely on.
• Integrated operations: Sales, rentals, field service, repairs and subscriptions now work within a single system rather than disparate programs, improving efficiency and creating clearer accountability.
• Improved field service planning: Our scheduling and coordination tools became substantially more effective, improving technician utilisation and customer response times.
• Enhanced delivery documentation: We can now capture images of machines for delivery and service records.
• Enabled data-driven decisions: Live dashboards and KPIs give our team current operational insights for faster decision-making.
• Created foundation for scalable growth: With systems working cohesively and overhead contained, we can scale without proportional increases in administrative complexity or cost.

Why Odoo and WilldooIT?

We evaluated several options, including Baseplan integrated with Xero. We chose Odoo for three main reasons:

• Single integrated platform eliminating our system fragmentation.
• Cost effectiveness compared to alternatives.
• Open source architecture allowing future flexibility.

We selected WilldooIT as our implementation partner based on:

• Strong references from similar businesses.
• Professional support structure with local availability.
• Their understanding of Australian business requirements and established local code library.

What was your experience of working with the team at WilldooIT?  

The implementation proceeded smoothly, with WilldooIT providing on-site support during go-live and maintaining responsive remote support as the system went into full operation. 

The team proved reliably available when we needed them and offered proactive guidance throughout the process. In addition, their library of Australian-specific code components helped address our local business requirements efficiently.

Most important outcome

We gained a reliable, integrated platform that operates efficiently across all our business functions. The system delivered the benefits of scale: better visibility, streamlined operations and improved coordination while keeping our costs contained. We can now grow with confidence in our operational infrastructure.

– Damon Couper • CEO, Capital Equipment