Home > FAQs

WilldooIT – FAQs

General Questions

Who is WilldooIT?

WilldooIT is Australia's first and most experienced Odoo Partner since 2009. We are a three-time APAC Partner of the Year winner specialising in ERP implementations for manufacturing, distribution, renewable energy and timber industries. We provide comprehensive Odoo consulting, development, implementation, training and dedicated Australian-based support.

Why choose WilldooIT over other Odoo partners in Australia?

We combine 15+ years of Odoo ERP experience with deep Australian market knowledge. Unlike competitors, we set realistic expectations, provide transparent pricing and offer direct communication with local implementers and project managers. We have successfully implemented Odoo in more than 100 companies and understand Australian compliance requirements including GST, Single Touch Payroll and ATO regulations.

Where is WilldooIT located?

We are Australian-based with teams in Sydney and Melbourne, providing local support during Australian business hours. This means no offshore handoffs and direct access to implementers who understand Australian business requirements and compliance needs.

Odoo-specific questions

What is Odoo ERP?

Odoo is a fully integrated, open-source business management platform covering all major ERP requirements including CRM, sales, inventory, manufacturing, accounting, HR and eCommerce in a unified interface. It is modular, scalable and can accommodate implementations from small businesses to enterprises with hundreds of users.

How much does Odoo cost in Australia?

Odoo licence fees are competitive with transparent pricing. Implementation costs vary based on complexity, but we focus on delivering value rather than the lowest price. Contract values typically range from under $50k for standard implementations to $100k+ for complex, multi-location deployments. We always provide clear cost breakdowns and realistic project scopes.

Is Odoo suitable for Australian businesses?

Absolutely. Odoo includes comprehensive Australian localisation features including GST compliance, BAS reporting, Single Touch Payroll integration and ATO-compliant reporting. WilldooIT has enhanced Odoo with additional Australian-specific app functionalities developed over 15+ years serving local businesses.

Can Odoo replace MYOB or Xero?

Yes. Many of our clients have successfully transitioned from MYOB (Essentials, Advanced, Exo) and Xero to Odoo. Unlike these systems that require multiple add-ins for full functionality, Odoo provides integrated sales, inventory, manufacturing and accounting in one platform. This eliminates data double-handling and provides true 360-degree business visibility.

Industry-specific questions

Does WilldooIT work with manufacturing companies?

Yes. We specialise in manufacturing implementations with full MRP capabilities including materials planning, routing, work station management, quality control and machine maintenance, all within a fully integrated ERP environment. We have implemented Odoo for manufacturers across various sectors including food production and equipment manufacturing.

What about distribution businesses?

Distribution is one of our core specialties. Odoo handles complex inventory management across multiple warehouses, locations, regions and currencies. We have successfully implemented solutions for food distributors, solar equipment distributors and wholesale operations requiring sophisticated stock control and multi-location visibility.

Do you have experience with the timber industry?

Yes. We developed TIMMSanywhere, a specialised Odoo-based solution for timber wholesalers, retailers and sawmills. It includes unique functionalities like stock management with pack tallies, docking reports and integration with specialist software like MiTek, Pryda and transport routing services.

What solutions do you offer for renewable energy companies?

We have implemented Odoo for solar distribution companies and renewable energy businesses requiring project management, inventory control and compliance tracking. Odoo's flexibility accommodates the unique requirements of this rapidly evolving industry.

Implementation questions

How long does an Odoo implementation take?

Implementation timeframes vary based on complexity. We set realistic expectations from the start, typically 3-6 months for standard implementations, longer for complex multi-location or heavily customised deployments.

What makes WilldooIT's implementation approach different?

We focus on setting realistic expectations, providing transparent communication and delivering solutions that actually work. Our clients appreciate our honesty about challenges, realistic timelines and commitment to their long-term success rather than just closing deals.

Do you provide training?

Yes. Comprehensive training is included in our implementations. We train your team on Odoo functionality specific to your business processes, ensuring smooth adoption and embedding system knowledge within your organisation. Training is quicker due to Odoo's consistent UI across all functions.

What support do you offer after implementation?

We provide dedicated Australian-based support during local business hours. You will communicate directly with local support staff who understand your business and Australian requirements, no offshore handoffs.

Technical Questions

Is Odoo cloud-based or on-premise?

Odoo is available both as a modern cloud-based platform and on-premise deployment. Most Australian businesses choose cloud deployment for accessibility across devices, automatic updates and reduced IT overhead. We help you select the best option for your requirements.

Can Odoo integrate with our existing systems?

Yes. Odoo offers easy integration with third-party products through APIs and connectors. We have successfully integrated Odoo with various Australian business systems, industry-specific software, payment gateways and eCommerce platforms.

Is Odoo customisable?

Absolutely. Odoo is fully customisable and open-source, allowing flexibility to meet changing needs as your business grows. We can develop custom modules, workflows and reports specific to your requirements. Our 40+ years of ERP development experience ensures modifications are properly architected and maintainable.

How scalable is Odoo?

Odoo scales both functionally and operationally. Start with basic modules and extend as your business grows. It accommodates implementations with hundreds of users across multiple locations, currencies, and companies within one instance. We have implemented Odoo for businesses from $1.5M to over $100M turnover.

Migration & Change Management

We are currently using [MYOB/Xero/legacy system]. How difficult is migration?

Migration difficulty varies based on data quality and complexity. We have successfully migrated businesses from MYOB (all versions), Xero, Pronto, SAP B1 and various legacy systems. We provide realistic assessments upfront and manage data migration carefully to ensure accuracy.

How do you handle change management?

We understand change is challenging. Our approach involves early staff engagement, comprehensive training, realistic timeline setting and ongoing support to minimise disruption. We help embed business processes and system knowledge within your organisation rather than creating dependency on key personnel.

What if our staff resist the new system?

Staff resistance often stems from fear and unfamiliarity. We address this through involvement in the implementation process, comprehensive training and demonstrating how Odoo reduces their administrative burden. We have found that once staff experience the efficiency gains, resistance typically transforms into enthusiasm.

Cost & ROI Questions

What is the typical ROI for Odoo implementation?

ROI comes from reduced overheads through staff efficiency, elimination of data double-handling, reduced software licensing costs and improved decision-making through real-time visibility. Many clients see payback within 12-24 months through cost savings and ability to grow without proportional staff increases.

Are there ongoing costs beyond implementation?

Yes. Ongoing costs include Odoo user licenses and version upgrades, optional support packages and potential enhancement requests as your business evolves. We provide transparent pricing for all ongoing costs. No hidden fees or surprises.

How does Odoo pricing compare to competitors like SAP, Microsoft Dynamics or NetSuite?

Odoo licensing fees are more competitive than enterprise ERP solutions while providing comparable functionality. You avoid the premium pricing of SAP, Dynamics 365 or NetSuite while gaining a more flexible, modern platform. Our transparent pricing model contrasts with competitors who often have complex, opaque fee structures.

Compliance & Australian Requirements

Does Odoo handle Australian tax compliance?

Yes. Odoo includes GST compliance, BAS reporting and ATO-compliant financial reporting. WilldooIT has enhanced these features based on 15+ years of Australian implementations.

What about Single Touch Payroll (STP)?

Odoo includes payroll functionality with Single Touch Payroll integration, ensuring compliance with ATO reporting requirements. We configure STP reporting as part of our Australian implementations.

Can Odoo handle multi-company, multi-location Australian businesses?

Absolutely. Odoo excels at multi-company, multi-location and multi-currency setups. You can manage multiple entities under one instance while maintaining separate financial reporting, inventory tracking across locations and consolidated reporting, all within Australian compliance frameworks.

TIMMSanywhere-Specific Questions

What is TIMMSanywhere?

TIMMSanywhere is our specialised Odoo-based solution for the timber industry, combining Odoo's full ERP capabilities with unique functionalities for timber wholesale, retail and sawmill operations. It includes pack tally management, timber-specific stock control, manufacturing for cut-to-size operations and integration with industry-standard software.

Who uses TIMMSanywhere?

Australian timber businesses including ATS Building Products, BOM Building Supplies, ETH Enterprise, Greenhill Timber, Simmonds Lumber, Tilling Timber, Urban Republic and Veneer Panels. We serve timber wholesalers, retailers and sawmills across Australia.

How is TIMMSanywhere different from general ERP systems?

TIMMSanywhere includes timber-specific features like multi-layer stock information with pack tallies, substitute product handling, timber manufacturing and importing workflows, integration with MiTek, Pryda, LayItOut and transport routing services, all within a fully integrated ERP platform rather than cobbled-together separate systems.

Can TIMMSanywhere replace Timbersmart, Prostix or Sympac?

Yes. TIMMSanywhere is designed as a modern replacement for legacy timber systems. It provides comparable industry-specific functionality within a flexible, cloud-based platform that is actively developed and supported, unlike many aging legacy systems.

Getting Started

How do I know if Odoo is right for my business?

We offer assessment consultations to evaluate fit rather than push for immediate conversion. We will honestly tell you if Odoo isn't the right solution. We would rather have you make the right decision than force a poor fit. Key indicators include outgrowing MYOB/Xero, needing integrated systems, requiring multi-location visibility or using multiple disconnected software packages.

What is the first step to working with WilldooIT?

Contact us for an initial consultation. We will discuss your business challenges, current systems and growth plans. We will provide an honest assessment of whether Odoo fits your needs, realistic implementation timelines and transparent cost estimates. No pressure, no overselling. Just honest advice.

Do you offer demonstrations?

Yes. We provide demonstrations tailored to your industry and specific requirements, showing how Odoo addresses your actual business challenges rather than generic feature tours. We can demonstrate Odoo 19 features, TIMMSanywhere functionality, or specific modules relevant to your needs.

Can we start small and expand later?

Absolutely. Odoo's modular design allows you to start with core requirements and extend as needed. Many clients begin with sales, purchasing, inventory and accounting, then add manufacturing, CRM, eCommerce, or other modules as their business grows and they are comfortable with the platform.